South African-owned retail group Shoprite has launched a probe into a “suspected data compromise” that has affected customers using its money transfer services in Eswatini, Namibia and Zambia.
Shoprite warned on Monday of a potential data breach involving a compromise on personal details of customers who engage in money transfers to and within Eswatini as well as within Namibia and Zambia.
“An investigation was immediately launched with forensic experts and other data security professionals to establish the origin, nature, and scope of this incident,” the company said in a statement.
It allayed fears that financial information of effected customers had been leaked, saying the compromise affected the data-set containing names and identity numbers of customers.
“The group is not aware of any misuse or publication of customer data that may have been acquired, however, web monitoring relating to the incident continues,” the company said
It added: “Additional security measures to protect against further data loss were implemented by amending authentication processes and fraud prevention and detection strategies to protect customer data,” it said, adding that access to affected areas of the network had also been “locked down.”
JN/APA